What step 2 includes
- We identify which code sections or governing document provisions the conduct violates.
- We prepare and file the complaints, with your evidence attached, to each agency or association that can act.
- We follow up, keep the record of what each one did, and tell you where things stand.
It is a fixed fee of $995, with the same satisfaction guarantee: if you are not satisfied with our service at this step, we refund the fee for it.
You can also do this yourself
Filing a complaint is free, and many people do it on their own. Here is who handles what in Southern Nevada. First find out which jurisdiction the neighbor's property is in. Much of the Las Vegas valley is unincorporated Clark County, not the City of Las Vegas.
| Problem | Who to contact |
|---|---|
| Noise happening now | Police non-emergency line. In Las Vegas and unincorporated Clark County, dial 311. |
| Barking and other animal noise | Animal control for your jurisdiction. Clark County Animal Protection Services: (702) 455-7710. |
| Trash, weeds, junk, lighting, and property conditions | Code enforcement: Clark County Public Response Office, (702) 455-4191 City of Las Vegas, (702) 229-6615 Henderson, (702) 267-3950 North Las Vegas, (702) 633-1677 |
| Dust | Clark County Division of Air Quality dust hotline, (702) 385-3878 |
| Smoke and odors | Clark County Division of Air Quality. Unsafe or illegal burning: the fire department. |
| Short-term rental problems in unincorporated Clark County | County short-term rental hotline, (702) 455-8314 |
| Free mediation between neighbors | Neighborhood Justice Center, (702) 455-3898 |
Phone numbers and procedures change. Confirm on the agency's website before relying on them.
Making a complaint that gets acted on
- Be specific. The address, what the condition or conduct is, and when it occurs.
- Attach proof. Dated photographs and your log.
- Call while it is happening when the agency needs to observe it, as with dust and odors.
- Get a case number every time, and write it in your log.
- Follow up after any deadline the agency gives the neighbor.
Agencies handle a large volume. In Clark County, the Public Response Office receives more than 22,000 complaints a year. A complaint that is organized and documented stands out.
If you live in an HOA
If the neighbor is violating your community's CC&Rs or rules, send a written complaint to the association with your evidence. Know the limits. Under Nevada law a board has discretion about whether to take enforcement action, though it may not be arbitrary or capricious (NRS 116.3102). The association may fine your neighbor. It will not compensate you.
An owner can also bring a claim directly against another owner for violating the governing documents (NRS 116.4117). Those claims generally must go through mediation with the Nevada Real Estate Division before a lawsuit (NRS 38.310), with an exception for emergency injunctions. In those cases the court may award attorney fees to whichever side wins.
Use complaints honestly. Report what is actually happening, to the agency responsible for it. Do not file complaints to pressure a neighbor over something unrelated, and do not threaten to report someone in order to get money or a concession.
This page is general information about Nevada law, not legal advice. Every dispute turns on its own facts and documents.